Terms & Conditions:

To Reserve:   The sending of the booking form confirms your acceptance of these terms and conditions and is binding on all persons staying in the chalet.

The person named as the Party Leader will be our main contact in all matters relating to the booking.

Payment:   Deposit - On receipt of your booking form we will reserve your booking for a period of 7 days while we wait for confirmation that the 15% deposit, payable in Euros has reached our bank account in Austria.  The deposit is non-refundable even in the event of cancellation and will be deducted from your final payment.  Our bank account details are included on the booking form.  If you make your booking within 8 weeks of occupany, the full amount will be required.

Once we have confirmation that the deposit has been received, we will confirm your holiday booking and advise when the final balance is due.

Although we send you a reminder, it is entirely your responsibility to ensure that payment is received by the due date.  We cannot accept any liability for late or lost payments and reserve the right to re-sell the dates you have booked, if final payment is not received on time.  Please see our cancellation policy.

Final Payment - Final payment is to be made in Euros direct to our Austrian bank account, 8 weeks prior to your departure date, along with the security deposit.  Security Deposit:   € 200 paid directly into the Austrian bank account or UK£ 180 payable by cheque direct to us in the UK or direct online transfer to our UK bank account or via your bank, using a normal credit slip.

Once final payment has been received you will be sent details of how to get to the chalet and the location of where the keys can be collected from and returned to at the end of your stay, as well as other useful information.

Return of Security Deposit:   This deposit will be refunded to you once we have received confirmation from the cleaner that all is well at the chalet as below:

1)  A final inspection will be carried out immediately after your departure.  If the inspection reveals any item is discovered to be missing or broken, then we will deduct the cost of its replacement from your security  deposit.

2)  The rental price also includes reasonable use of gas, electricity and water.  If any excessive use of these services is reported to us following your stay, then we will deduct the difference from your security deposit.  

3) If the chalet is excessively dirty, then you will be charged an additional cleaning fee.

Departure:   You will be told where to leave your keys with your final instructions.  Should you inadvertently forget to do this, please contact us on your return.  The keys can then be returned to us in the UK.

Check In/Out:   Please note check-in time will be from 3:00pm on the day of your arrival.  We ask on your day of departure that the chalet is vacated by 10:00am to allow the cleaner time to prepare for the next guests.  

Cleaning:   Cost of final cleaning and laundry is € 55 payable by you direct to the cleaner who will clean the chalet after your departure.  This charge is not included in the rental.  Pleae leave € 55 in cash along with the front door key in the coded key holder by the front door.  If you forget to do this however, we will deduct this from your security deposit. 

We can also arrange for the cleaning and a change of laundry during your stay if you wish.  Again the charge is € 55 and is payable by you direct to the cleaner.

Smoking & Pets:   Please note that the chalet is strictly Non-Smoking & No Pets.  We also ask (as is the custom in Austria) that no shoes be worn inside the chalet, apart from the hallway area just inside the front door.  Please smoke outside if you wish and dispose of your cigarette ends very carefully, as obviously this is a wooden chalet.

Most importantly have a lovely holiday!

Julia & Philip Matthews